At Takaba Water and Sewerage Company, our policies guide our operations, ensuring transparency, sustainability, and accountability in all our services.
Our commitment to serving customers with integrity, timeliness, and professionalism.
We aim to offer responsive and respectful service, resolve customer complaints efficiently, and ensure access to accurate billing and service information.
Protecting and conserving natural resources through sustainable water and sewerage practices.
We adhere to national environmental regulations, minimize pollution, promote conservation, and educate the community on sustainability.
Guaranteeing clean and safe water to all our customers.
Routine lab testing, real-time monitoring, and adherence to WHO and KEBS standards help us deliver high-quality potable water.
Ensuring safety for staff, contractors, and the public in all operations.
We provide regular safety training, enforce protective measures, and maintain emergency response protocols for all working environments.
Operating transparently and lawfully in line with national standards and corporate ethics.
We uphold good governance, implement procurement best practices, and report financial and operational performance as required by regulatory bodies.
